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Case Management

Job Title: Case Manager/MHRT-C/MHRT-C-P

Supervisor: Case Management Program Director

Qualifications: MHRT-C / MHRT-C-P


Position Summary:  Case Management consists of services that help customers gain access to needed medical, social, educational, and other services.  This includes direct assistance in gaining access to services, coordination of care, oversight of the entire case, and linkage to appropriate services.  Case Management includes:

  • Assessment of the eligible consumer to determine service needs

  • Development of an individualized integrated care plan

  • Referral and related activities to help the consumer obtain needed services

  • Monitoring and follow-up

  • Evaluation

Case management does not include direct delivery of medical, clinical, or other direct services.  Case Management is on behalf of the consumer, not to the consumer, and is management of the case, not the consumer.

Essential Duties/Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of each individual case.

  • Works with supervisory assistance evaluating possible courses of conduct and making decisions where there is no opportunity to seek supervisory assistance.

  • Maintains an active caseload providing interventions as needed and within area of expertise and limits of credentials; assures procurement of additional services as needed.

  • Acquires and provides to the team the detailed information regarding an assigned client to establish the foundation for the Treatment Plan.

  • Works with the client on a day-to-day basis using professional judgment and discretion to implement the team determined Treatment Plan.

  • Assists in development, implementation and revision of individual treatment plans, assures that services provided are specified in the Treatment Plan and monitors progress toward treatment goals – With Assistance from UR/CM Supervisors (Responsible for providing information so regulated documentation can be completed  ON BEHALF of CM),

  • Consults and cooperates with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals.

  • Provides crisis management for clients; makes linkages for interventions as appropriate.

  • Provides individual and group Activities of Daily Living (ADL) training.

  • Maintains client and program records in accordance with applicable standards and regulations, grant requirements, etc.

  • Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.

  • Participates in continuing education activities, remaining knowledgeable in area(s) of expertise.

  • Ability to demonstrate competent use of Pillars database.

  • Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.

  • Willingness to use reliable personal transportation in work capacity.

  • Perform other duties as assigned by supervisors.

Minimum Qualifications/Requirements

  • Bachelor’s degree in Psychology, Social Work, Sociology, Family/Consumer Sciences, Substance Abuse, mental health, human services, Education, Criminology, Counseling, and Therapy – Preferred.

  • Maine Law States:  Associates Degree & MHRT/C Acceptable.

  • MHRT-C – With 2+ Years or Equal Experience.

  • Knowledge and skills in community based behavioral health care and case management preferred.

  • Good interpersonal and communication skills.

  • Ability to demonstrate competent use of Pillars database.

  • Agreement to use personal transportation in work capacity including transporting clients.

  • Flexible scheduling required.

Certificates, Licenses, Registrations

  • Valid driver’s license in accordance with Motor Vehicle Policy.

Physical Demands:  While performing the duties of the job, the employee is regularly required to communicate in person or by telephone.  The employee must be able to travel to client locations.  The employee is frequently required to stand, walk, reach, bend; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms.  The employee occasionally must sit.  The employee must occasionally lift and/or move up to forty (40) pounds.

Work Environment:  These characteristics are representative of those an employee may encounter performing the essential functions of the job.  The employee works with seriously mentally ill individuals where a high degree of stress is possible.  The position does not normally involve exposure to blood, body fluids or tissues, but it may require performing unplanned tasks where exposure may occur.  The position requires the use of standard precautions.

Conditions of Employment.

  • Satisfactory reference and background investigation checks.

  • Demonstrated computer literacy through successful completion of pre-employment testing may be required.

  • Satisfactory completion of Child Protective Services background check.

  • Completion of center-wide new employee orientation and ALL required paperwork prior to reporting for work.

  • Attendance to at all mandatory staff development and training.

  • Participation in payroll electronic deposit.

  • Adherence to Compliance Program Plan.

Professional strengths:

             A base understanding of client rights, treatment plans and assessments. Be able to interview and assess clients, ability to read and understand assessments. Identify, access and coordinate resources for the client. Establish effective working relationships with internal staff, as well as community organizations. Have strong communication skills, and competent to communicate in a positive nature with clients, families and other organizations. 

In order to be considered for this position, please submit your resume and cover letter along with a completed application (Word | PDF).

By mail: 121 Main St., Fairfield, ME 04937

By fax: (207) 453-4502

By email:

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Pillars Community Outreach, Inc. is funded in part by the Department of Health and Human Services.

© 2016 by Pillars Community Outreach, Inc.